Return policy

A product that is purchased online can be returned within 15 days of the purchase date for a full refund. All products must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the returned item is left at the discretion of Shelter Retail BV.

Please note that we will provide a return label in your package free of charge.

To initiate your return, simply reach out to hello@welcometoshelter.com to let us know you would like to return a product. You can use the return label in your package to ship it back to us. Once we receive the product, we will transfer your refund.

This return policy only applies to purchases from our online store. If you are looking to return a product purchased at our store in Ghent then please visit the store with the defected item. Do not hesitate to call or e-mail us if you have any questions on the fabric or size of a product. As a company we like to work towards minimal returns both from an economically as from a sustainability point of view.